Create hotel account in pos
For example, “Hotel John”

  • Settings -> customers
  • Click add
  • Enter “John” as a surname, enter Hotel as firstname, enter phone number.

Set main subaccount to AR per batch and the relevent payment period.]
Note: Make an “Unknown” account for each. This is where unknown garments will billed to.

  • In the “Accounts” section, select “John, Hotel”
  • Note: do not change this subaccount – it is required to find the main account and subsequently find the subaccounts.
  • Set “Type” to “Ar per Batch”
  • Set period to the required payment period
  • Click Save

Write dummy ticket for account.


Add Subaccounts
For example, RFID department for Hotel John

  • Click “Add Account”
  • Enter the name in “Surname, Firstname” format. For example, “John, RFID”. Surname must match.
  • Set to AR Per Batch
  • Set period to the required payment period
  • In the “My Dry cleaning” section, set “Is Subaccount” to on
  • Click Save

Write dummy ticket for the subaccount.

Repeat for each subaccount to be made

Wait for sync to the website (15-30 minutes)
In the webapp:

  • Lookup the account. If there is no subaccount dropdown, something is missing. Tickets must be written for the accounts to link.


  • Impersonate the account
  • Click Accounts
  • Click “Find Accounts”. This should list the additional subaccounts. Link all of them.


  • Logout

We can then turn on Item Level tracking using the options button.

  • Select Options -> Item Level Tracking
  • Turn Item Level tracking on
  • Set a domain
  • Set a store
  • Click save

Setup the departments and define the account, pricelist, and service/cateogry
Impersonate the Hotel account

  • Enter Departments
  • For each department, Click the “Edit Department button” and set the account as required
    Note: Pricelist and Billing category must match a pricelist name and service in the POS to be able to create tickets.

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